Terms and Conditions for House Clearance Shepherds Bush

These Terms and Conditions set out the basis on which House Clearance Shepherds Bush provides house clearance and associated waste collection services. By making a booking, using our services, or allowing our staff access to your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Client means the individual, company or organisation requesting our services.

Company means House Clearance Shepherds Bush, the service provider.

Services means house clearance, furniture and item removal, waste collection, and any related services agreed between the Client and the Company.

Premises means the property where the Services are to be carried out.

2. Scope of Services

The Company provides house clearance and waste collection services, including the removal of furniture, personal effects, household items and general non-hazardous waste as agreed at the time of booking. The precise scope of work, including any limitations, special instructions or exclusions, will be discussed with the Client in advance and may be confirmed in writing where appropriate.

The Company reserves the right to refuse to remove certain items, including but not limited to hazardous materials, chemicals, asbestos, medical waste, gas cylinders, explosives, liquids in unsealed containers, and any items the Company deems unsafe to handle or transport.

3. Booking Process

The Client may request a booking via telephone, email or any other communication method offered by the Company. All bookings are subject to availability and confirmation by the Company.

At the time of booking, the Client should provide accurate and complete information, including the location of the Premises, type and approximate volume of items to be removed, access details, parking information and any other relevant instructions. The Company will rely on the information provided when estimating costs and scheduling the work.

The Company may offer an estimated price based on the information received and may need to revise the price on arrival if the volume, nature or location of items differs significantly from what was described by the Client. Any revised price will be agreed with the Client before Services are carried out.

4. Estimates and Quotes

Any price indication provided prior to inspection of the Premises is an estimate only and not a fixed quote. The final price will depend on the actual volume, weight, type of waste, access conditions and time required to complete the work.

Where a fixed quote is provided following an assessment of the Premises, that quote will be valid for a limited period as communicated by the Company. If the scope of work changes or additional items are added, the Company may adjust the price accordingly.

5. Access and Parking

The Client is responsible for ensuring that the Company and its staff have safe, reasonable and lawful access to the Premises on the agreed date and time. This includes providing accurate address details, access instructions and any necessary entry permissions.

The Client must inform the Company of any parking restrictions or requirements. Where parking permits, pay and display fees or similar costs apply, these may be added to the final invoice if not arranged directly by the Client.

If the Company cannot gain access to the Premises at the agreed time due to circumstances within the Client's control, the Company may charge a reasonable attendance or waiting fee, or treat the booking as cancelled by the Client.

6. Client Responsibilities

The Client must ensure that any items to be removed are clearly identified, and that any items to be retained are separated and clearly marked where necessary. The Company cannot be held responsible for accidentally removing items that were not clearly indicated as items to be kept.

The Client should ensure that the Premises are safe for the Company to work in, including informing the Company of any known risks, structural issues, or health and safety concerns. The Company may refuse to work or may suspend Services if it considers the conditions to be unsafe.

The Client warrants that they are either the legal owner of the items to be removed or have full authority from the legal owner to dispose of such items.

7. Payments and Charges

Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. The Company accepts payment by cash, bank transfer, debit card or credit card, subject to any conditions communicated at the time of booking.

The price charged will reflect the nature and volume of waste, labour required, accessibility of the Premises, parking costs and disposal fees. Any additional work requested by the Client during the visit may incur extra charges, which will be agreed before such work is carried out.

If payment is not made when due, the Company reserves the right to charge interest on overdue amounts at the statutory rate and recover any reasonable costs incurred in pursuing late payment, including administrative charges and legal fees where applicable.

8. Cancellations and Amendments

The Client may cancel or amend a booking by giving the Company as much notice as reasonably possible. Cancellations must be communicated directly to the Company via the contact methods provided at the time of booking.

For cancellations made more than 24 hours before the scheduled appointment time, no cancellation fee will normally apply. For cancellations made within 24 hours of the scheduled appointment, the Company may charge a reasonable cancellation fee to cover costs and loss of opportunity.

If the Client wishes to reschedule a booking, the Company will make reasonable efforts to accommodate the requested change, subject to availability. Rescheduling within 24 hours of the original appointment may incur a charge at the Company’s discretion.

The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its control, such as severe weather, traffic delays, vehicle breakdown, staff illness or safety concerns. In such cases, the Company will notify the Client as soon as reasonably practicable and will offer an alternative appointment. The Company will not be liable for any resulting indirect or consequential loss.

9. Service Delivery and Timeframes

While the Company will use reasonable endeavours to attend at the agreed time, all arrival times are estimates and cannot be guaranteed. The timing of the work may be affected by factors such as traffic, prior jobs and access conditions.

The Client should allow a reasonable time window for arrival and completion of the work. The Company will seek to keep the Client informed of any significant delays.

10. Waste Handling and Regulations

The Company operates in accordance with applicable UK waste management legislation and regulations. All waste collected will be transported and disposed of using appropriate facilities and methods, with due regard to environmental responsibilities.

The Company will only collect waste types that it is legally permitted and equipped to handle. Certain items, including hazardous or specialist waste, may require separate arrangements or may be refused. The Client is responsible for informing the Company in advance if any such materials are present.

Where required by law, the Company will complete and retain relevant documentation, such as waste transfer notes, in relation to the removal and disposal of waste. The Client agrees to provide any information reasonably requested by the Company to ensure compliance with waste regulations.

11. Ownership and Disposal of Items

On collection of items from the Premises, ownership of those items transfers to the Company, and the Company may dispose of, recycle, or reuse them at its discretion, unless otherwise agreed in writing.

The Client acknowledges that once items have been removed, they cannot ordinarily be recovered. The Client must therefore ensure that no items intended to be retained are included in the clearance.

12. Condition of Premises

The Company will take reasonable care when carrying out the Services, but light scuffs or marks may occasionally occur, particularly in confined spaces or where large or heavy items are removed. The Client should take reasonable steps to protect floors, walls and fixtures if they have particular concerns.

The Services do not include cleaning of the Premises unless specifically agreed as an additional service. After clearance, the Premises will be left in a reasonably tidy state, but not necessarily in a cleaned or decorated condition.

13. Liability and Limitations

The Company will exercise reasonable skill and care in providing the Services. If the Client is dissatisfied with any aspect of the work, they must notify the Company within a reasonable time so that the issue can be investigated and, where appropriate, remedied.

The Company’s total liability to the Client in respect of any claim arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the total price paid or payable by the Client for the specific job giving rise to the claim.

The Company will not be liable for any indirect, consequential or economic losses, loss of profit, loss of business, or loss of opportunity arising from or in connection with the Services, howsoever caused.

Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be limited or excluded.

14. Insurance

The Company maintains appropriate insurance cover in respect of its operations, including public liability insurance, in accordance with industry standards. Details of relevant insurance cover may be made available to the Client on request.

15. Complaints

If the Client has a complaint or concern about the Services, they should contact the Company as soon as possible, providing details of the issue and any supporting information. The Company will review the complaint and respond within a reasonable timeframe, seeking to resolve the matter fairly.

The Client agrees to give the Company a reasonable opportunity to investigate and, where appropriate, rectify any problem before taking further action.

16. Data Protection and Privacy

The Company may collect and process personal data about the Client, such as name, contact details, address and payment information, for the purposes of arranging and delivering the Services, handling payments and managing customer relationships.

The Company will handle personal data in accordance with applicable UK data protection laws. Personal information will only be used for legitimate business purposes, will be kept secure, and will not be shared with third parties except where necessary to perform the Services, comply with legal obligations, or with the Client’s consent.

17. Force Majeure

The Company shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. This may include, but is not limited to, extreme weather, natural disasters, accidents, road closures, strikes, or legal restrictions.

18. Variation of Terms

The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated, and will apply to all bookings made after that date. The version in force at the time of booking will apply to that booking.

19. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed deleted, but such deletion shall not affect the validity or enforceability of the remaining provisions.

20. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

21. Entire Agreement

These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any previous agreements, understandings or arrangements, whether written or oral, relating to the subject matter.

By proceeding with a booking, the Client acknowledges that they have read, understood and agree to these Terms and Conditions.