House Clearance Shepherds Bush Privacy Policy

This Privacy Policy explains how House Clearance Shepherds Bush collects, uses, stores and protects personal data relating to customers and prospective customers in the Shepherds Bush area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all House Clearance Shepherds Bush customers and enquirers within the Shepherds Bush area who contact us, use our services, or otherwise provide us with personal information.

Who we are and how to contact us

House Clearance Shepherds Bush is a house clearance service provider operating in the Shepherds Bush area. For the purposes of data protection law, we act as the data controller of the personal data we collect about you in connection with our services. If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact details published on our main service materials and communications.

Personal data we collect

We may collect and process the following categories of personal data about you when you contact us, request a quote, or use our house clearance services in the Shepherds Bush area:

Identity information such as your name, title and, where relevant, business or organisation name. Contact information such as your address, property address for clearance, telephone numbers and email addresses. Service information such as details of the property to be cleared, requested dates and times, special instructions, access arrangements, and any photographs or descriptions you choose to provide in relation to the service. Transaction information such as records of quotes, invoices, payments, and the services carried out. Communication information such as email correspondence, text messages, call notes and any feedback or complaints you provide. Technical information where you interact with our website or digital platforms, such as your IP address, device information and basic usage data, to the extent this is collected for security, performance or analytics purposes.

We generally do not seek to collect special category data such as health information or data revealing racial or ethnic origin. If, in exceptional circumstances, such information is provided because it is relevant to the service, we will treat it with extra care and only use it where strictly necessary and lawful.

How we collect your personal data

We collect personal data directly from you when you contact us by phone, email, online forms, messaging services, or in person. We may also collect data when you interact with our website or digital channels. In limited cases, we may receive personal data from third parties, such as referral partners, landlords, estate agents, solicitors or family members acting on your behalf in relation to a property in the Shepherds Bush area. Where another person provides your details to us, we will assume they have your authority to do so and we will handle that information in accordance with this Privacy Policy.

Lawful bases for processing your data

We only process your personal data where we have a lawful basis under data protection law. Depending on the context, our lawful bases include:

Contract: We use your identity, contact and service information to provide quotes, respond to your enquiries, schedule clearances, perform our services and manage our contractual relationship with you. Legal obligation: We may process transaction, financial and record-keeping information where necessary to comply with our legal obligations, such as tax, accounting or lawful requests from authorities. Legitimate interests: We may process your personal data to manage and improve our services, handle customer queries, maintain business records, protect our business and property, prevent fraud, and pursue or defend legal claims, where these interests are not overridden by your rights and freedoms. Consent: In situations where neither contract, legal obligation nor legitimate interests apply, we will ask for your consent before processing your personal data, and you may withdraw that consent at any time.

Purposes for which we use personal data

We use your personal data for the following main purposes:

To respond to your enquiries and provide quotes for house clearance services in the Shepherds Bush area. To plan, manage and carry out house clearance work at the property you specify. To communicate with you before, during and after the provision of services, including arranging access, clarifying instructions and providing updates. To issue invoices, process payments, and maintain accurate financial and service records. To manage bookings, reschedule appointments and handle cancellations. To improve our services, handle feedback and resolve complaints. To comply with legal and regulatory requirements where applicable. To protect our business, staff, customers and property, including through fraud prevention, dispute resolution and legal claims management.

Data sharing and processors

We do not sell your personal data. We may share your data with trusted third parties where necessary for the operation of our business and the provision of services, always in accordance with data protection law.

We may use external service providers who act as data processors on our behalf. These can include providers of information technology services, communication tools, payment processing, accounting support, secure data storage, and waste disposal partners who assist us in the responsible handling of items removed from your property. These processors are only permitted to process your personal data in accordance with our written instructions and are required to keep your personal data secure and confidential.

We may share information with professional advisers such as accountants, insurers or legal advisers where necessary for legitimate business purposes, such as managing insurance claims, audits, tax compliance or legal disputes. Under certain circumstances, we may be legally required to share your personal data with public authorities, regulators or law enforcement agencies.

International transfers

Our primary operations are based in the United Kingdom and we seek to store and process your personal data within the UK or the European Economic Area wherever possible. If it becomes necessary to transfer personal data to a country outside the UK or EEA, we will ensure that appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, to protect your personal data in line with data protection law.

How long we keep your personal data

We retain personal data only for as long as is reasonably necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.

In general, contact, service and transaction information related to house clearance services in the Shepherds Bush area is kept for up to seven years from the date of the last service or transaction, to comply with tax and accounting rules and to assist with any queries or disputes that may arise. Communication records such as routine emails and call notes are normally retained for a shorter period, provided they are no longer required for ongoing matters or legal reasons. Where retention periods differ due to specific legal or operational requirements, we will apply those periods consistently and securely delete or anonymise data when it is no longer required.

Security of your personal data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, restricted access to personal data, and staff awareness of data protection responsibilities. While we take reasonable steps to safeguard your data, transmission of information over the internet can never be completely secure, and you share information with us at your own risk.

Your data protection rights

If you are in the UK or another relevant jurisdiction, you have certain rights in relation to the personal data we hold about you. Subject to legal conditions and exemptions, these rights include:

Right of access: You can request a copy of the personal data we hold about you. Right to rectification: You can ask us to correct inaccurate or incomplete personal data. Right to erasure: You can ask us to delete your personal data in certain circumstances. Right to restriction: You can request that we restrict the processing of your personal data in certain situations. Right to data portability: You can request that we provide certain personal data in a structured, commonly used, machine-readable format, or transfer it to another organisation where technically feasible. Right to object: You can object to our processing of your personal data where we rely on legitimate interests as the lawful basis, on grounds relating to your particular situation.

Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing that took place before you withdrew it.

To exercise any of your rights, please contact us using the contact details provided in our main service communications. We may need to verify your identity before responding to your request. We aim to respond within one month, or within any extended period permitted by law where the request is complex.

Complaints

If you are unhappy with how we handle your personal data, please contact us so we can try to resolve your concerns. You also have the right to lodge a complaint with the UK Information Commissioner's Office or with your local supervisory authority if you are based outside the UK.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our operations in the Shepherds Bush area, or applicable data protection law. The revised version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.